If you are not satisfied with an item purchased from Eternal, you can return the item for refund within 14 calendar days using the following guidelines:

Items priced as Final Sale items are non-refundable.

Regular priced and sale Items are refundable, but must be returned to Eternal in original condition, unused and in its original packaging. Once we receive your returned item(s), we will confirm receipt and conduct an inspection of the item(s). If any item does not meet these requirements, you will be notified. Eternal reserve the right to refuse to refund if the item has signs of wear and tear. 

Customers wishing to return items purchased from Eternal must contact us to obtain a Return Merchandise Authorization Number prior to sending products back to us. Customers are responsible for return shipping costs.